T-Mobile whips out a new secret weapon for customer service: Humans

Original Post: http://feeds.marketingland.com/~r/mktingland/~3/edfLy-ROBS4/t-mobile-whips-out-a-new-secret-weapon-for-customer-service-humans-246259

The “Un-carrier” is now promising that human agents, trained in a variety of specialties, will replace phone menus and bots.

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