[Reminder] Customer Experience in the Age of Social Media

Original Post: http://feeds.marketingland.com/~r/mktingland/~3/k-DlmexeCZk/reminder-customer-experience-age-social-media-228945

Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020,…

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