New Forrester report: ‘Speech analytics has found its voice with AI’

Original Post: http://feeds.marketingland.com/~r/mktingland/~3/tnN23KIwKeY/new-forrester-report-speech-analytics-has-found-its-voice-with-ai-243524

The firm’s first evaluative report on this space rates vendors who leverage AI to turn phone calls into action items, voice-of-customer results and marketing opportunities.

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