Find out what your customers experience when visiting your business.
What is a mystery shopper and what are there responsibilities? A mystery shopper is a person who visits an establishment (typically a retail store, restaurant or any place the public does business) for the purpose of observing operations, measuring customer service, product quality, cleanliness, waste and the general business environment.
Our mystery shopper service we give the mystery shopper details about the business prior to visiting. We explain about expectations and making specific observations when interacting with the staff looking to gain insight to a customers shopping experience.
The shopper’s complete a written report, after leaving the establishment to inform us of their findings. We write a comprehensive report and action plan for the owner where improvements can be made to enhance the overall business process. This will improve operation procedures, cut costs and when customers visit your business they will be happy to give praise, boosting your brand locally.
Mystery shopping is a serious and engaging enterprise. It requires time, attention, and a particular attitude. While mystery shoppers get paid for the work they do while posing as shoppers, they are not paid to shop as you may think, they are paid to-gather important data for the business owner.
News of bad customer experience reaches more than twice as many people than it does for good customer experience.
By having a mystery shopper come visit your business today, you can get better insight to what your customers are experiencing daily and start protecting your reputation.
78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.- American Express
70% of buying experiences are based on how the customer feels they are being treated.- McKinsey