A new tool from Qrvey automatically analyzes in-app feedback and makes responding to customers easier and faster
Original Post: http://youtu.be/kb2PI0LaxGE
“All genuine learning comes from experience” – John Dewey
Earlier this year we introduced Firebase: a unified app platform for Android, iOS and mobile web development. It includes tools to help you develop faster, improve app quality, acquire and engage users, and monetize apps. There are many resources available to learn Firebase, from documentation, guides and free training courses (Android and iOS) we created, to advice from the Firebase community. However, there is nothing quite like learning through practical experience. To address this we’ve launched a fully functional Firebase Demo Project, available to everyone from today (get access here).
The Demo Project includes data from Flood It! (Android and iOS), a real puzzle game in which you have to flood the whole game board with one color in less than the allowed steps. Therefore, the data in the Firebase demo project is typical of what you might see for a gaming app with in-app purchases. It includes the following kinds of information:
- Analytics: Attribution data, key events, cohorts and funnel reporting. This includes data about first opens (think of these like installs), in-app purchases, and more.
- Remote Config: The parameters that control the app experience as well as the conditions which define which users receive which parameter values.
- Test Lab: The automated test results from running the app on numerous device/OS combinations for quality assurance purposes.
- Crash: Details on various crashes which have occurred in the app, including callstacks and device information.
- Notifications: The notification campaigns that were sent to users to re-engage them. This includes data about the number of messages sent, opened and the number of conversions attributed to each campaign.
“Since the launch of Firebase we have been excited to continually build hands-on experience with its many features. Especially with the freely included and unlimited analytics solution for mobile apps, Firebase Analytics. The Firebase Demo Project has helped our team do just that and similar to what we’ve done with the Google Analytics Demo Account, we’ve incorporated the Firebase Demo Project within our training programs. This plays a critical part in helping our clients maximise their familiarity with Firebase.” – Ben Gott, Analytics Director, Periscopix
The Demo Project is useful for exploring Firebase features and reports. Here are a few things you can do with it:
- View all standard Analytics reports populated with real data from the Flood It! app
- Dissect Analytics reports by applying a variety of filters
- See which ad campaigns are driving the most valuable users to the app
- Track crashes and their impact on end users, and understand the steps that led to them
- See the full notifications funnel for notifications sent from the Firebase Console
- View Remote Config parameters to see how values are varied based on targeting parameters, especially feature flags and percent targeting for staging and Analytics audience targeting for customization
- See test results from testing the app on real physical and virtual devices in the Firebase Test Lab
If you’re an educator trying to teach others to use Firebase then we encourage you to use the Demo Project within your course. For example, you can create practical exercises that students can complete using the Demo Project.
Access the Demo Project
You can get access to the Demo Project and learn more about it, from this help article. If you need some help, or have ideas to make the Demo Project more useful, please share it with the Google Analytics Community. We hope the Demo Project gives you a practical way to try new features and learn about Firebase.
Posted by Deepak Aujla & Steve Ganem, Google Analytics team
Maybe they’re not a Snapchat clone after all. These changes are certainly not like Snapchat.
Please visit Marketing Land for the full article.
That’s the simple question that drives any marketing organization focused on testing, improvement, and growth.
But answering the question is not always so simple in our data-rich world. The old challenge of gathering enough data has been replaced by a new one: gleaning insights from the mountains of data we’ve collected — and taking action.
In response to this flood of data, many of today’s most successful businesses have turned to a new approach: building what’s called a culture of growth and optimization.
This growth-minded culture is one where everyone is ready to:
- Test everything
- Value data over opinion
- Keep testing and learning, even from failures
Most companies have a few people who are optimizers by nature, interest, or experience. Some may even have a “growth team.” But what really moves the dial is when everyone in the company is on board and embraces the importance of testing, measuring, and improving the customer experience across all touchpoints.
“We refuse to believe that our customers’ experiences should be limited by our resources.” – Andrew Duffle, Director of Analytics, APMEX
Why should marketers care?
Because they’ll be leading the revolution. 86% of CMOs and senior marketing executives believe they will own the end-to-end customer experience by 2020, according to a recent survey from the Economist Intelligence Unit.1 And a culture of growth and optimization offers an excellent path to major gains in those experiences.
As testing and optimization proves itself, it tends to generate higher-level investments of support, talent, and resources. The payoff arrives in the form of more visitors, more sales, happier customers and a healthier bottom line.
If you’re curious about building a culture of optimization in your marketing organization, register for our Nov. 10 webinar, Get Better Every Day: Build a Marketing Culture of Testing and Optimization.
This webinar will cover:
- The critical elements of a culture of optimization
- Tips for building that culture in your own company
- A case study discussion with Andrew Duffle, Director of Analytics at APMEX, a retailer that boosted revenues with continuous testing and optimization
This kind of culture doesn’t happen by command, but it’s also simple to start building.
- The Economist Intelligence Unit, “The Path to 2020: Marketers Seize the Customer Experience.” Survey and a series of in-depth interviews with senior executives. Survey base: 499 CMOs and senior marketing executives, global, 2016.
Original Post: http://feedproxy.google.com/~r/Quicksprout/~3/rvTS3aBvIkQ/
Can I make a confession?
When I started writing, I was no Shakespeare. I wasn’t even a Hemingway.
In fact, I was downright awful.
Like many of you, I didn’t get any kind of degree in writing. I didn’t shine in high school English. I never entertained dreams of being a best-selling author.
And my first few posts online proved it.
But over time, I started realizing how important writing is in business. (Spoiler alert: it’s super important.)
So I studied, practiced a lot, and got better. I’m still no Shakespeare, but I’ve learned a lot about writing.
Writing isn’t a talent—it’s a skill. A skill you can develop, refine, and improve.
Becoming a great copywriter isn’t easy, but if you consistently work on your writing, your writing will get better and better.
Here are 33 (count them!) writing tweaks that will propel you to copywriting mastery.
1. Use you instead of we or us
Guess what? Your copy shouldn’t be about you. It should be about the customer.
Using you means the copy is talking directly to the customer. But using we and us turns you into another boring company.
Don’t fall victim to the “all about us” copywriting trap. Show your readers how they’ll benefit.
See how SumoMe’s home page features a huge you statement?
You know you should sell benefits instead of features. But you can’t stop there—you have to emphasize that value. That’s why you need to qualify your value statements.
By making a list or a series of sections about benefits, you’ll communicate both quality and quantity. Your customers will be able to see a clearer picture of what you can do for them.
3. Ditch boring verbs
Remember in high school English class when your teacher told you to avoid the passive voice? That’s still true and extends to passive-sounding verbs, like the verb to be.
Because they tend to sound boring.
Which is more exciting: “Vacation is near” or “Get ready for vacation”?
I’m betting it’s the second one.
When it comes to your copy, don’t skimp on the verbs. Use strong, active verbs, and be direct.
4. Focus on your titles and headings…
Legendary marketer David Ogilvy is famous for saying,
On the average, five times as many people read the headline as read the body copy. When you have written your headline, you have spent eighty cents out of your dollar.
Take a lesson from the master, and create the best titles and headings possible. Whether you’re writing the main headline on a landing page or an email subject line, put some serious thought into it.
5. …but resist clickbait temptations
While clickbait titles can initially boost your conversion rate, they’ll hurt you in the long run. That’s because with clickbait, you’re over-selling and under-delivering.
Instead, craft titles relevant to your readers. Rely on that relevancy to sell the title. Promise only what you can actually deliver, and then deliver.
6. Practice writing fewer words
Even if you’re writing a 3,000-word blog post, you still need to be concise. Take Strunk’s advice, and “omit needless words.”
Next time you’re writing something, challenge yourself to express your idea with as few words as possible. Then, build on that skeleton.
7. Write shorter sentences
Short sentences are powerful.
While you shouldn’t try to make every sentence short, you should use them to break up the text. No one wants to read a sentence that’s two paragraphs long.
Short sentences catch your readers’ attention. They’re easier to digest, and they help readers move through the content easily.
8. Harness the power of single sentence paragraphs
A single sentence paragraph can do a lot.
(See what I did there?)
When you use a single sentence paragraph on its own, you draw attention to it. Your readers will know that’s an important point to remember.
If you want your readers to listen up and remember something, make that sentence into its own one-line paragraph.
9. Brainstorm unique CTAs
To be blunt, a “Buy now” button is boring. So is “Join.” And don’t even get me started on “Click here.”
Use your call to action to give your readers something different. A great CTA lets readers know what they’re getting, and it gives them a great reason to click on it.
Treehouse has a great CTA on its homepage:
10. Bold or italicize important statements
If there’s something you want your readers to remember, make it bold.
A survey by the Nielsen Norman Group revealed that 79% of users scanned every web page. Bold text makes that scanning process a lot easier.
11. Use the power of reason
People like to feel they have a good reason for what they do.
Next time you ask your readers to do something, give them a reason to. Using “because” is a good place to start.
(And no, you don’t have to use the word “because.” Just give your readers a reason to do what you want them to.)
12. Don’t be afraid of the word I
You might have been taught to not use I, me, or my in your writing. Well, throw that idea out of the window.
The more you sprinkle in references to yourself, the more you’ll be able to get personal and genuine with your readers. Your readers are craving it.
I do it all the time, and here’s what I’ve noticed.
When I write a blog post without referring to myself much, it tends to get ignored. All the engagement metrics I track go down. But when I do tell a story or share some insights into my life or business, engagement goes way up.
It just works. Trust me.
Be yourself, and refer to yourself.
Just remember: it’s not about going on an ego trip. It’s about being as honest and real as you can be in front of the people who matter—your readers.
13. Use personal stories
A personal story can turn a good article into a great one. If you’re writing about SEO and you tell readers how it helped you, they’ll be more likely to try it themselves.
Personal stories help build personal connections with your readers. They’ll see that you’re just like them, and they’ll be willing to listen to you.
14. Use other people’s stories
I love using real-life examples in my writing. When I include stories about how influencers have benefited from something, my readers understand how powerful it is.
Using others’ success stories lets your readers know you’re not full of hot air. If you know that something works, use stories to prove it.
15. Answer questions
I’m not talking about asking customers to send in questions. I’m talking about answering customers’ questions before they can even ask.
Great copywriting provides all the answers a customer needs. Your copy should tell the what, why, and how of your product. That means preemptively answering most anticipated questions in the copy itself.
16. Start strong
When it comes to writing articles or blog posts, you absolutely have to start with a strong statement. Tell your readers why they should keep reading.
I’m a big fan of using the first few sentences to relate to readers by addressing their concerns.
But you can also say directly what the post is about. Brian Dean from Backlinko does this a lot:
Doesn’t that make you want to read more? You immediately know why the article is going to be superb.
No matter what you do with the beginning of a post, make sure you connect with the reader right off the bat.
17. Read it aloud
I know, I know. You’re thinking, “Read my writing aloud? Yeah, right.”
But trust me—this works.
Reading your writing aloud will help you identify places where the writing doesn’t flow. If you trip over some words or stop to process the writing, you know it’s time to go back and fix those sections.
18. Make friends with a thesaurus
Ever notice you tend to use the same words over and over again? Or have you found yourself looking for the perfect word to use? You need a thesaurus.
Having a thesaurus is ideal for finding new words to introduce into your writing.
Now please, don’t use a thesaurus to try to find big, sophisticated-sounding words.
Simpler words are almost always better. But if you can’t think of a simpler word, maybe the thesaurus will help.
19. Speak your readers’ language
Take a look at past comments from readers. How do they write? Do you see any common phrases popping up?
Use this information to improve your writing. By literally using your readers’ language, you’ll make it easy for them to relate.
20. Use subheadings
Good writing needs visual contrast. That means no walls of text and no dense copy.
Using subheadings to create subsections helps the reader digest the information and understand it more easily. Make sure you state the main point of each section in the subheading.
21. Stuck? Try combining ideas
Fusing unrelated ideas creates a new twist on an old subject. It works so well because it grabs people’s attention. It makes you do a double-take.
For example, Gary Vaynerchuk posted an article with an eye-catching title:
You have no idea what he’s going for, right? It makes you want to read more because the combination is so unexpected.
22. Stay actionable
There’s nothing wrong with theory—in theory, that is.
When you write an article without giving one actionable tip within it, it’s hard to take that article seriously. Your readers have no way of knowing whether you’re sharing good information.
In each post, aim to include several actionable tips your readers can use today. Sprinkle them throughout the text so readers get new advice with each section.
23. Make friends with summaries
Summaries, conclusions, wrap-ups. Whatever you call them, there’s no denying they’re important.
Here’s the thing: If someone’s made it to the end of your article, they should be rewarded. One easy way to do that is to include a summary or a conclusion at the end.
You can write a list reminding your readers of the most important facts in the article. Readers will be more likely to remember that important stuff, and it’s also convenient for them. Win-win!
24. Use humor sparingly
I’m the last person on earth to say your writing shouldn’t be personable. But there’s a fine line between relating to your readers and trying too hard.
If you want to use humor, do so—but don’t overdo it. You shouldn’t be cracking a joke with every new paragraph. With humor, often less is more. So, be funny, but don’t be funny all the time.
25. Bookend important points
You were probably taught that you should start a paragraph by introducing the main idea (a.k.a. a topic sentence). I’ll go a step further and say you should talk about your main idea in the first and last sentences of a paragraph.
People will remember information better if they see it more than once. By talking about your main point both at the beginning and at the end of a paragraph or section, you’re making that idea stick in your readers’ heads.
26. Be brutal when editing
Rough drafts aren’t called rough drafts for nothing. You may have a great idea, but without editing, you won’t make your writing the best it can be.
There’s a saying in writing: “Kill your darlings.”
The point is not to become too emotionally attached to your writing. Don’t keep something because you think it sounds nice.
Be honest and unbiased. Cut out filler words, remove lazy phrases, and shorten any novel-length sentences.
Need help? Try the Hemingway app.
27. Use transitions
No one likes to be hit over the head with something.
If you’re going from one topic to another, use a transitional phrase or sentence to make the shift smooth.
One great method is to connect the current section with the next one. Ramit Sethi uses this approach often:
28. Avoid clichés
We all use clichés in everyday speech, but they’re a bad choice for writing.
That’s because using a cliché is a great way to say nothing at all. There is always a better choice (unless you’re making fun of a cliché, of course).
29. Include rhetorical questions
Do you want to be an awesome copywriter?
That’s an example of a rhetorical question. If you use rhetorical questions in a smart way, you can build a better connection with your readers and get them hyped for what’s next.
But if you go overboard, your readers will probably leave. Use rhetorical questions only when you want to emphasize a point or create hype.
30. Leverage lists
Lists are fantastic. They break down information into smaller chunks, and the format makes it a breeze to read.
If you’re packing a ton of information within a paragraph, consider making it into a list. Numbered lists work well for processes, and bullet points are ideal for everything else.
Here’s Pat Flynn using both:
31. Eliminate buzzwords
It’s tempting to use jargon because it’s so widespread. But the truth? Most of the time, it comes across as vague filler text.
You might want to write a post called:
“Creating a Streamlined Process for Creating a Dynamic Funnel,”
but it’s more direct to title it:
“How to Get More Customers Fast.”
There’s a time and place for buzzwords, but don’t go over the top with them.
32. Keep it focused
Writing about sales? You could go into all sorts of topics, from marketing to public speaking.
But it’s important to narrow that scope so you don’t lose readers by going on tangents.
Keep everything on topic. Don’t talk about another subject unless it’s relevant. If you do talk about something else, keep it short.
33. End with a bang
My absolute favorite way to end an article is to include a question that engages my readers.
I like interacting with my readers and getting them involved. Asking an open-ended question is a great method of doing that.
End your articles with questions that start a conversation, and respond to comments. You’ll create a strong community, and your readers will appreciate it.
You don’t need years of study to become a master copywriter.
But you do need to practice.
And you need to practice a lot.
Your writing will only get better if you take the time to refine it. Every day, make it your goal to write something, even if it’s not much. You might be surprised to see how quickly your wordsmithing improves.
What’s your biggest writing challenge?
Original Post: http://feedproxy.google.com/~r/HeidiCohen/~3/AkE03FaGISM/
How do marketers define content marketing? 50 marketers give their content marketing definition. Plus useful resources.
In our last post, we looked at how to measure the true performance of your content, both on-site and off-site, through the tracking of engagement. Today, we want to discuss how to improve the discoverability of your off-site content in search, so it can be found in the first place. When…
Please visit Marketing Land for the full article.
Ads on Facebook, Instagram, Twitter and especially Snapchat can be pinpointed to people within polling places’ no-signs zones.
Please visit Marketing Land for the full article.
Up to $35 billion of co-op funds go unused every year. Wesley Young of the LSA takes a look at trends in the use of co-op funds, challenges and threats arising from digital media and opportunities to make co-op work for you.
Please visit Marketing Land for the full article.