Twitter officially adds support for tweetstorms because 280 characters isn’t long enough

Original Post: http://feeds.marketingland.com/~r/mktingland/~3/qul3PrvzV1U/twitter-officially-adds-support-tweetstorms-280-characters-isnt-long-enough-230142

Twitter is rolling out an option for people to string together tweets into a thread over “the coming weeks,” the company said on Tuesday.

Please visit Marketing Land for the full article.

CMOs should be measured by their results, not their spend

Original Post: http://feeds.marketingland.com/~r/mktingland/~3/FGEF6vkaY6w/cmos-measured-results-not-spend-229990

Columnist Joe Hyland believes the most successful CMOs aren’t the ones who spend the most money; they’re the ones who invest in sophisticated martech stacks that produce big returns on revenue in the long term.

Please visit Marketing Land for the full article.

Your Marketing Data Has a Story to Tell — Are You Listening?

Original Post: http://feedproxy.google.com/~r/blogspot/tRaA/~3/nKv77nlp350/your-data-has-a-story-to-tell-mktg.html

The old cliché says every picture tells a story. The question is — do you have a complete picture of your customer? And do you really hear all the stories they’re telling? Today’s consumers use many different devices, and there’s new channels to listen to every year. It can seem like a lot, but it gives marketers an opportunity to use data analytics to gain a deeper understanding into their audiences if they learn to keep their ears out.

In Why a Data and Analytics Strategy Today Gives Marketers an Advantage Tomorrow, Matt Lawson, Google marketing director, and Shuba Srinivasan, a Boston University business professor, look at the ways in which it’s more important than ever for businesses to embrace data analytics. For companies of all sizes, the time is now: With the right tools, strategy, and outlook, your organization can turn noisy data into a symphony of insights.

“We live in an always-on world. That’s an enormous challenge for marketing organizations, but one with a huge upside if they can turn data into insight,” explains Srinivasan, Adele and Norman Barron Professor of Management at the Boston University Questrom School of Business.

The article explores ways that companies can build stronger data strategies to navigate today’s digital landscape. Some key topics include:

All of these points are worth a deeper dive, but they boil down to one message: You need to listen to what your data’s telling you. Analytics isn’t a spectator sport, where you can watch from the sidelines as your team plays ball. To be successful, you need to be in the mix, applying data-driven principles to what you do every day.

It’s not as hard as it sounds. Get back to basics and use the scientific method: Make an educated guess, run a test, and hear what the data says. Starting with the team leader, if the entire team can become comfortable with data-backed trial and error, you’ll see real results.

Want to see the many ways shared data can provide insights and boost the performance of your business? Download The Data-Driven Marketer’s Strategic Playbook.

10,000 Hours of Practice Won’t Increase Conversions (But This Will)

Original Post: http://feedproxy.google.com/~r/crazyegg/~3/TE_o1MjnhEA/

It’s a maxim we’ve all heard and one we’re likely just as sick of. A saying which, if you spend any time on LinkedIn or other self-promotional platforms, you’ll find adorning countless updates, “motivational” images, and influencing all kinds of statuses. A belief so ingrained in the modern business psyche that it’s become almost synonymous with success. What’s the belief I’m referring to? Malcolm Gladwell’s idea that with 10,000 hours of practice, you can become an expert at anything. It’s an approach almost every successful person recommends. Countless hours of hustle will have you mastering your craft and reaching some…

The post 10,000 Hours of Practice Won’t Increase Conversions (But This Will) appeared first on The Daily Egg.

The Five Most Important Visual Elements Required for a Successful Company Blog

Original Post: http://feedproxy.google.com/~r/crazyegg/~3/Ug4FTgJw35s/

As a marketer, you cannot neglect the power of content. Sharing valuable information with your audience helps you build trust with your audience and develop a strong and influential brand. We know that 61% of US online consumers are making purchases based on recommendations they read on blogs. Therefore, why wouldn’t you do the same thing? Why not set up a blog for your own company or the company you represent? I am not going into the technical details of setting up a company blog or how to make it web-ready for today’s environment, nor will I discuss the content…

The post The Five Most Important Visual Elements Required for a Successful Company Blog appeared first on The Daily Egg.

The Top 20 Elements That Add Credibility to Your Website

Original Post: http://feedproxy.google.com/~r/Quicksprout/~3/cGStwkpzdtk/

Before you start trying to drive traffic to your website, you need to master one factor.

I’m talking about credibility.

Without a credible website, you’ll struggle to get more customers and increase conversions.

Plus, credibility shows you’re trustworthy.

If you’re offering something without a trusted name or brand behind it, people will be hesitant to buy what you’re selling.

Why?

Well, with so many other options available on the market, it’s too easy for people to find what they’re looking for somewhere else.

This goes for ecommerce stores, blogs, or any business that has a website.

If a visitor sees a red flag on your website, they will leave.

It’s that simple.

Some of you may not even realize you have components on your site that drive people away.

That’s why I came up with this list of the top 20 ways to add credibility to your website.

Even if you don’t necessarily have elements driving people away, you can always add more components to improve your credibility.

Having a trustworthy website will also improve your search ranking in Google’s algorithm:

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Being credible will drive more traffic to your site as well.

This doesn’t just go for websites that sell a product or service.

If you have an informational site, credibility will make it easier for other websites to cite statistics, images, infographics, and other data off your website when they conduct research on the subject you cover.

This will also help drive more traffic to your site.

No matter what type of site you operate, here are some easy ways for you to improve its credibility.

1. Limit advertisements

While advertisements may be a nice form of income for you, they aren’t popular with your visitors.

How much do you rely on ads to make a profit?

If it’s just a small percentage, I recommend getting rid of them altogether.

If you’re an ecommerce site or have a website that makes money from other revenue streams, ads aren’t always necessary.

But say you run a blog and ads are your primary income. In that case, you’ll need to keep them as limited as possible.

Take a look at the types of ads people dislike the most:

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Take these numbers into consideration.

Avoid popup ads, and use minimal banner ads.

Although 43% of customers still dislike banners, it’s not as high of a number compared to some other options.

2. Customer service that’s easily accessible

If someone visiting your site has a question or problem, they shouldn’t have to hunt for customer service options.

This should be readily available.

When customer service is unreachable, it makes the visitor feel uneasy.

Especially if it’s during normal business hours.

Note how Apple Support gives customers a variety of ways to reach customer service:

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They even have a recommended option.

People love to have choices.

Not everyone wants to pick up the phone.

It’s great when companies have customer service available via online chat.

If you can swing it, give it a try.

3. All your contact information

This should go without saying, but you’d be surprised how often I can’t find contact information on websites.

When I see that, I think it’s sketchy.

What are they trying to hide by withholding their phone number?

Make sure your site has:

  • physical address
  • email address
  • phone number
  • links to social pages (Facebook, YouTube, LinkedIn)

Failure to do so will make your page appear untrustworthy.

4. Reviews and testimonials

Showcasing customer testimonials on your website helps generate social proof.

This is especially true if you can get a testimonial from an expert in your industry.

You should also have a place on your site where customers can leave reviews.

While good reviews are obviously what you’re looking for, some unfavorable comments may actually boost your credibility as well.

If all customer feedback on your website is positive, it may appear fake.

Even if some people didn’t have the best experience with your business, allowing them to leave a review for others to read will establish trust.

It also helps prove you’re an actual business and not a scam.

Interact with the customers who left a review on your site.

This will help build credibility as well.

5. Security badges

What kind of security measures are you taking to protect users who visit your website?

Showcase those badges on each page.

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Studies show that people trust the Norton AntiVirus seal the most compared to other badges.

If you use Norton, proudly display that badge on your site.

If you’re looking for services to improve your site security, Norton may not be a bad place to start based on this information.

6. Validation from other media sources

Have you been featured in a magazine, newspaper, or on a website?

Any positive press about your company should be proudly displayed on your site.

If established media sources have verified your business, it will increase your legitimacy in the eyes of anyone who visits your website.

Find a good spot on your page to add any videos, screenshots, or links to all those stories.

7. Awards

Your website is a great place to show off any awards or achievements.

Whether it’s local, regional, or national, anything helps.

Even if you won an award a couple of years ago, put it up on your website.

Showcasing awards from the past shows you’ve been credible for a while.

It establishes your company’s history over time.

Companies that have been in business for longer periods tend to be well established and appear more credible than those that just started.

If you’ve been operating since 1950, don’t be afraid to plaster that fact on your website.

8. Social proof

We just talked about how customer reviews and testimonials can help establish social proof, but you can take this one step further to add even more credibility to your site.

Do you have any partnerships or relationships with celebrities?

Use that to your advantage.

Look at how IcyHot does this on their website:

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The picture of Shaquille O’Neal is the first thing you see when you visit their page.

Knowing such a prominent figure stands behind the brand helps reassure visitors the product is legitimate.

This added comfort builds trust between the brand and the consumer.

9. Guest posts

Guest posts are one of my favorite ways to build credibility.

There are two ways to do this, and you should take advantage of both:

  1. let guests blog on your website;
  2. write posts for other websites.

Here’s why both can lead to success.

By allowing other people to write on your website, you show visitors that someone else is willing to associate their name with your brand.

This is especially true if that person is an authority figure or person of importance within a particular industry.

But you should also try to get featured on other blogs as much as possible.

It will give you a chance to get your name exposed to a wider audience.

Since an established person or brand is letting you write on their page, it automatically tells their readers you are a credible person.

You can include a link to your website, which will drive more traffic from people who already trust you.

Both of these strategies, especially combined, can drastically improve your business.

10. A design that’s simple and professional

Keep your website simple.

Don’t go overboard with flashing lights or other bells and whistles.

It needs to be clean.

Take a look at the top factor that influenced credibility based on visitor comments:

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Over 2,600 responses were factored into these results.

The design look had the biggest impact.

11. Typography and grammar

In addition to the design, you should also consider your typography.

Don’t choose a font that’s difficult to read.

Use a large font and short sentences whenever you’re writing.

Make sure you proofread everything too.

Grammar mistakes and spelling errors are a great way to show customers you don’t care enough to check your work.

That will put you on the fast track toward losing credibility.

This can easily be avoided if you take the time and effort to make sure your writing is grammatically sound.

12. Ease of navigation

Customers shouldn’t struggle to find what they’re looking for on your website.

The menu options should be limited so it’s not too overwhelming.

Adding a search bar so your readers can look for something specific is a great way to improve your navigation as well.

All of this helps enhance the user experience, which helps with your credibility score.

13. No glitches or technical errors

You also need to make sure your website doesn’t have any bugs or glitches.

If a customer clicks a certain link, it should bring them to the right page.

Any error messages will hurt your credibility.

To prevent these problems, you need to do regular maintenance on your site.

14. Page loading speed

Let’s take our last point one step further.

In addition to not having any errors, your website should load fast.

It not only affects your credibility but also helps with your conversion rates.

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The faster your page loads, the higher your conversion rates will be.

It’s that simple.

Don’t try to find the cheapest web hosting service on the market. You get what you pay for.

It’s worth it to pay a little extra to avoid technical glitches and always have fast loading times.

15. Photos and biographies of your staff

Adding a page that introduces your staff to your visitors will help establish trust.

It shows you’re not some nameless and faceless brand—real people work for your company.

This simple page will make it easier for customers to relate to your business.

16. Clearly state all policies

Don’t assume website visitors know your company policies.

All of these should be clearly stated on your website.

This will help you from a legal perspective as well in case there is a dispute.

Make sure things such as your return policy or money back guarantee are outlined in detail.

If you’re an ecommerce business, consumers may be hesitant to shop if they don’t think you stand behind your product.

17. Back up all your data

Any time you’re referring to statistical information, studies, or other data, don’t forget to cite your sources.

It’s easy.

Just say something like, “According to research conducted at the University of XYZ…”, and include a hyperlink to the original source of information.

This will show people visiting your site you’re not pulling numbers out of thin air.

If you read my blogs regularly, you know by now I always hyperlink data claims to their sources.

18. Be upfront about your prices

Don’t try to sneak hidden fees past your customers.

It’s shady.

Let’s look at the top reasons for shopping cart abandonment:

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Don’t wait until the last minute to tell customers you’re charging them tax, shipping, or other fees.

You should have all your prices clearly listed on the website.

Adding extra costs in the shopping cart could make the customer think you’re trying to sneak one by them.

It’s just not good business practice.

You also shouldn’t say things like “Contact us for pricing.”

Why wouldn’t you just list your prices?

What are you trying to hide?

Those are questions that will go through the customer’s mind if you do that.

19. Make sure everything is up to date

Companies make changes over time.

That’s understandable.

You may move, get a new phone number, and hire a new manager.

None of this is unreasonable.

But failure to update these changes on your website is a big problem.

If customers are trying to call you and they are getting a phone number that’s out of service, that’s an issue.

Or if they try to mail you something and it gets returned back to the sender, that’s a problem.

I’m referring to physical mail as well as a bounced email.

This can damage your reputation.

Earlier I mentioned that it’s a great idea to add employee photos and bios to your page.

But you need to keep those up to date as well.

Let’s say your company’s Vice President has their photograph on your home page. Underneath the picture, it says, “Call today and ask for me directly.”

Imagine someone calls only to find out this person no longer works there.

How does that make you look?

It hurts your credibility.

The customer may think that person never worked for you.

It’s just not a good situation for anyone involved.

20. Secure the checkout process

Refer back to that graph we just looked at regarding shopping cart abandonment.

Note 18% of those respondents said they didn’t trust the website with their credit card information.

In addition to adding security badges to your page, you have to make sure your checkout procedure is secure.

Look at this example from Dick’s Sporting Goods:

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The secure link will make their customers feel comfortable about entering their personal information, including a credit card number.

Conclusion

Having a credible website is essential for every business.

If your site looks sketchy or untrustworthy, it can drastically impact your traffic and conversions.

Making minor adjustments to your page can really improve the way it’s viewed through the eyes of a visitor.

The tips I gave you on this list are really easy to implement.

First, remove anything from your site that appears untrustworthy.

Next, add certain elements that improve the overall credibility.

It won’t take much time at all.

Trust me, you’ll notice a big difference right away.

What type of feedback have your website visitors given you about the user experience and navigation on your pages?